Return Policy

At ONESELF, your satisfaction and safety are important to us. Please review our Return Policy carefully before making a purchase.

All Sales Final

Due to the personal and intimate nature of our products, all sales are final. We do not accept returns or exchanges on opened, used, or tampered items.

Eligibility for Replacements or Refunds

We will gladly assist you if your order arrives:

• Damaged during transit
• Defective upon arrival
• Incorrect or missing items

To be eligible, you must contact us within 7 days of delivery and provide your order number along with clear photos of the issue.

How to Request Support

Please email us at drsherry@drsherry.com with the subject line “Order Issue.” Include your order number and a brief description of the problem.

Refund Processing

If approved, refunds will be issued to the original form of payment. Processing times may vary depending on your payment provider and financial institution.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part.

Order Cancellations

Orders may only be canceled within a short window after placement. Once an order has been processed or shipped, cancellation is no longer possible.

Exchanges

We do not offer direct exchanges. If an eligible issue is confirmed, we will issue a replacement or refund at our discretion.

Contact Us

If you have any questions regarding this Return Policy or your order, please contact us at:

Email: drsherry@drsherry.com